PRIVACY POLICY

Effective Date: April 23, 2026
Company Name: GH MAINTENANCE LTD
Website: https://gh-maintenance.co
Email: contact@gh-maintenance.co

1. Introduction

GH MAINTENANCE LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the UK GDPR and Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

2. Information We Collect

We may collect and process the following data:

  • Full name
  • Email address
  • Phone number
  • Address (if provided for service requests)
  • Service details and enquiry content
  • Technical data (IP address, browser type, device info)

3. How We Use Your Information

We use your data to:

  • Respond to enquiries and service requests
  • Provide plumbing and maintenance services
  • Improve our website and services
  • Send service-related communications
  • Comply with legal obligations

4. Legal Basis for Processing

We process your data under:

  • Consent (when you submit forms)
  • Contractual necessity (to provide services)
  • Legitimate interest (to improve services and prevent fraud)

5. Data Sharing

We do not sell your data.
We may share your data with:

  • Service providers (hosting, email systems)
  • Legal authorities (if required by law)

6. Data Retention

We retain personal data only as long as necessary:

  • Enquiries: up to 12 months
  • Customer records: up to 6 years (for legal/accounting purposes)

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Request correction or deletion
  • Object to processing
  • Withdraw consent

To exercise your rights, contact:
contact@gh-maintenance.co

8. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page.

11. Contact Information

GH MAINTENANCE LTD
1 Grove House Drive, Gilesgate
Durham, DH1 1UP
United Kingdom

Email: contact@gh-maintenance.co